Refund Policy
Our 30-Day, 100% Money-Back Guarantee:
We are committed to your satisfaction and stand firmly behind our products with a straightforward, 100% Money-Back Guarantee.
Our guarantee is simple: if for any reason you are not satisfied with a purchase, contact us within 30 days of your purchase to initiate a refund or replacement request.
In instances where the product you received is damaged or defective, and you prefer a replacement rather than a refund, please follow the same procedure outlined below.
We urge you to inspect your order upon receipt. If you discover any damage, defects, or incorrect items, please contact us immediately so we can assess the situation and address any issues promptly.
The Refund (or Replacement) Procedure:
To begin the process of a refund or replacement, you must FIRST reach out to us at support@sure-golf.com with the details of your receipt. This allows us to retrieve your order information and provide instructions on how to proceed, including where to send your returned items. Please be aware that we cannot accept items returned without a prior request.
Please Note: The cost of return shipping is your responsibility. The cost of shipping you a replacement is our responsibility.
Upon receiving your returned item, we will conduct an inspection and notify you of the status of your refund or replacement.
Refunds will be credited back to your original payment method. Do keep in mind that your bank or credit card company may require additional time to process and post the refund to your account.
For any inquiries related to returns, feel free to contact us at support@sure-golf.com.
Additional Return Condition:
All products being returned must be in "as new" condition and contained within their original packaging. Products not meeting these criteria may not be eligible for a refund or replacement. Ensure that all items are securely packaged to prevent damage during transit, as we cannot issue refunds or replacements for items that are returned to us in a damaged state.